Do you agree to staff being able to put members of your community on ignore so they cannot see anything being posted by them? While I understand that there are people out there who you'd rather not see/read, I also think that moderators can't do their jobs properly if they have people on ignore. While it's not something I demand, I prefer it if any one on my staff teams don't utilise this function. Do you have a preference?
Moderators / admins should never have members on ignore. It's there job to keep the community running smoothly and they can't do that if they can't see a members posts. Given the choice, I'd make it an official staff rule / disable their ability to ignore members.
I don't think we have this function or even if we did, we would must have, would probably have removed it. Moderators ignoring is like them not coming in to work gogo
I don't allow anybody to ignore anybody because I code out that function. I've found in the past most platforms that have it, implement it in such away that it has the opposite effect to the intended function e.g. 'HereToAnnoyYou is on ignore. Click here to reveal their content. Go on, you know you want to' Aside from that, I wouldn't allow staff to ignore anyone for obvious reasons and if they are doing so you don't want them as staff in my opinion.
XenForo is one of the first platforms (and forums, the official one) where I've started using the ignore list, and wow, sometimes threads do just not make sense hehe. As a staff member, you shouldn't need to ignore members, it's your job to listen to them. I do think also that members should have the choice to ignore staff members, but I think that the staff member should have the final say (in the form of a check box in the editor maybe) as to whether or not their post is seen (for example, if it's official forum stuff)
I used to put members on ignore from time to time when I was an admin on a MMORPG forum. But only temporarily when they bothered me with stuff the forum wasn't responsible for. I.e. one time I got a PM about a member who ingame founded a village which broke some conditions he made with an other guild. Both guilds were on the forum and now I should ban him. I said 'no' because this isn't something I am responsible for. The reporting member wasn't pleased with that answer and suspected a conspiracy and we were one of 'them'. ???? Long story -> short: Put him on ignore for a while Roleplayers really have an imagination without bounds
To me a staff member should never ignore any member. They also should never be invisible while they are staff. I have had huge arguments over the second issue. Its not something I will allow and doing either repeatedly would make me consider how well someone fits the staff role.
There's a few people I would put on ignore whether I'm staffing or as a member. It just happens that you don't really have the ability as a staffer, nor a member to fully ignore people if your using xenforo. On my own site if I had staff. They ignore whomever they wish to ignore it's not for me to say who they can/can't ignore despite whether there may be issues with members that they overlook. That said, if a member is trolling another member the response will always be a good indicator that if a post was hidden, a member was ignored they are trolling or misbehaving. That said, with the way the xenforo ignore feature is built with its "by design" limitation I see the feature more of a hindrance with it's intrusive blocks in posts and avatars showing when you ignore people that it's not an option for me to use.
This'll be a fun one to debate for where I admin, but not something we're having to worry about for the time being as we're remaining on vB 3.x for the foreseeable future. Probably won't condone the use of ignore by staff when we get there, finally, but that's because we have a fairly strongly structured infractions system and the most contentious "real life" topics are barred from public discussion; if you have to ignore somebody, it's probably something that requires adjudication, in the case of our particular forum. I dislike seeing staff permanently hiding from the members. That having been said, I do avail myself of the Invisible Mode every so often when I'm in triage mode; I don't want the visitor messages and private messages from people jumping up and down and wondering why their concern isn't first in line when I'm in the middle of something with a much higher priority grade (I also have an issue with certain members opting to try and pin me down with definitive/canonical answers that are below my "pay grade" in hopes that they can then batter the lower tier moderators with it; they don't succeed, but it's a drain on my time and mental energy to switch gears to ruleset discussions when I'm in the middle of a technical task, and vice versa, and as I'm the only admin who handles the deeper technical administrivia... yeah).
I agree with all of the above. How can a Mod or Admin do their job effectively if they have a member on 'ignore' and so can't see their posts? To me, having this feature available to'staff' is just plain moronic.