I have a feedback and support forum on my site but I keep it hidden from guests so only registered users can access it. What do you all do?
I keep mine available but never really thought about hiding it. Personally I've never looked at a support forum and decided to join / not join a forum.
I think if anything, guests will see that you answer your feedback forum, and it'll make them feel more confident that when they join, you might make a change for them.. and it shows that you actually care about maintaining the site.. I don't hide mine.
i've always thought of having a ticket system or something to the affect for support/help. in my opinion it makes the forum look professional and adds the security of 1 to 1 chats that can help with perrsonal problems like accounts and billing.